SHIPPING POLICY

 Shipping Policy for Electrasphere Store


Thank you for shopping with electrasphere.store. Below is everything you need to know about how we ship orders, including processing times, delivery estimates, shipping fees, and more.


 Order Processing

We process orders Monday through Friday, excluding holidays. Once your order is placed:

  • Please allow 1–3 business days for order processing before it ships.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Once your order ships, you’ll receive a confirmation email with tracking information.


Estimated Delivery Time

We currently ship to most countries worldwide. Delivery times vary based on your location:

  • United States: 7–14 business days

  • Canada, UK, Australia: 10–20 business days

  • Europe: 10–25 business days

  • Rest of the World: 14–30 business days

Please note that these are estimated delivery windows. Unexpected delays due to customs, local carriers, or external factors (e.g., weather, public holidays) may occasionally occur.


 Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. In some cases:

  • Free shipping may be offered on select products or promotions.

  • Shipping fees are non-refundable once your order has been shipped.


 International Shipping

We do offer international shipping. However:

  • Some countries may charge customs duties or import taxes, which are the buyer’s responsibility.

  • We are not liable for delays caused by customs or local postal services.

  • Please make sure your address is accurate to avoid failed deliveries or extra fees.


Tracking Your Order

Once your order has shipped, we’ll send a shipping confirmation email with your tracking number. Please allow 1–3 days for tracking updates to appear.

If you haven’t received tracking info within 4 business days of placing your order, please contact us at support@electrasphere.store.


Lost or Stolen Packages

We are not responsible for packages lost or stolen after they are marked as “Delivered” by the carrier. Please make sure your shipping address is secure and that someone is available to receive the package.

If your tracking shows “Delivered” but you haven’t received your order:

  • Double-check the shipping address on your order

  • Check with neighbors or your local post office

  • If unresolved, contact us and we’ll help you file a claim with the carrier


Address Issues & Failed Deliveries

Please ensure your address is entered accurately and completely at checkout. We are not responsible for:

  • Delivery delays or failures due to incorrect or incomplete addresses

  • Re-shipping fees if a package is returned to us due to incorrect address information

If you notice an error in your shipping info, contact us within 12 hours of placing your order.


 Delays Due to COVID-19, Customs, or Holidays

While we do our best to ship orders on time, delays may happen. Please allow extra time during holiday seasons, customs inspections, or global shipping disruptions.

We appreciate your patience and understanding during these times.


 Need Help?

If you have any questions about your order or delivery, we’re happy to assist. Reach out to us at:

📧 Email: support@electrasphere.store
 📍 Business Hours: Monday – Friday, 9am – 5pm (PST)


By placing an order at electrasphere.store, you agree to the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time, so please check back regularly.