Frequently Asked Questions (FAQs) For Electrasphere Store

Welcome to our Help Center! Below you’ll find answers to the most common questions we get at electrasphere.store. If you can’t find what you’re looking for, feel free to reach out to us directly at support@electrasphere.store  we’re happy to help.

📦 Orders & Shipping

Q: How long does shipping take?
A: Shipping times vary by location. On average:

• USA: 7–14 business days
  
  

• Canada, UK, Australia: 10–20 business days
  
  

• Rest of the world: 14–30 business days
  You’ll receive a tracking number once your order ships.
  
  

Q: How can I track my order?
A: As soon as your order ships, you’ll get an email with a tracking link. You can also use our Order Tracking page at any time.

Q: How much is shipping?
A: Shipping is calculated at checkout based on your location and the items in your cart. We often offer free shipping promotions, so keep an eye out!

Q: Do you ship internationally?
A: Yes, we ship worldwide! Just note that customs or import fees may apply depending on your country.

🛒 Orders & Payments

Q: Can I change or cancel my order?
A: You can request changes or cancellations within 12 hours of placing your order. After that, we may have already started processing it.

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and other secure payment methods listed at checkout.

Q: I didn’t get a confirmation email. What should I do?
A: Check your spam or promotions folder. If it’s not there, contact us with your name and the email used at checkout.

🔄 Returns & Refunds

Q: What’s your return policy?
A: You can return items within 30 days of receiving them, as long as they’re unused, in original packaging, and not marked final sale. Visit our Refund Policy for full details.

Q: Do I have to pay for return shipping?
A: If the return is due to an error on our end (wrong or damaged item), we’ll cover the return shipping. Otherwise, return shipping is your responsibility.

Q: How long does it take to get a refund?
A: Once we receive and inspect your return, refunds typically take 5–10 business days to appear back on your original payment method.

💡 Product & Support

Q: How do I know which size to choose?
A: If your product has sizing options, we’ll include a size chart on the product page. Feel free to reach out if you need help choosing.

Q: My item arrived damaged. What should I do?
A: We're really sorry about that! Please send us a photo of the damaged item to support@electrasphere.store within 7 days, and we’ll make it right.

Q: Do you offer gift wrapping or custom notes?
A: At this time, we don’t offer gift wrapping, but we're working on adding that option in the future!

🛠️ Other Questions

Q: Is my payment information secure?
A: Absolutely. All payments are encrypted and processed securely through Shopify’s trusted platform. Your information is never stored on our servers.

Q: Do you offer bulk or wholesale pricing?
A: If you’re interested in placing a bulk order, please email us at support@electrasphere.store with your request and quantity. We’ll be happy to discuss special pricing.

Q: How can I contact customer support?
A: You can email us at support@electrasphere.store. Our team is available Sunday to Saturday,7 AM – 7 PM (PST) and we usually respond within 24 hours.

Still have questions?
👉 Contact us at support@electrasphere.store or use the Contact Us form on our site.

We're always happy to help!