PRIVACY POLICY

Privacy Policy for Electrasphere Store


 Information Collection

Electrasphere Store collects information to serve you better and process your orders. We gather personal data you provide directly (e.g. when you create an account or place an order) and technical data automatically (e.g. when you browse our site). Common examples include:

  • Contact & Account Info: Your name, email address, phone number, and account credentials (username/password).

  • Transaction Details: Shipping and billing addresses, payment information (processed securely by our payment gateway), and order history.

  • Communications: Any messages or notes you send us (such as customer service inquiries or newsletter sign-ups).

  • Technical Data: Information about your device and browsing – for example your IP address, browser type and version, time zone, and cookie data. We collect this data automatically to help improve our website and services.

These details come from forms you fill out (like checkout or registration) and our systems (like cookies and web logs) to ensure smooth transactions and a personalized experience.

 How Information is Used

We use your information for clear, specific purposes related to our e-commerce operations and customer service. Typical uses include:

  • Order Fulfillment: We use your name, address, and payment details to process and ship orders. For example, we send order confirmations and shipping updates to your email address.

  • Account Management: We use your login and account info to provide you access to your account, remember your preferences, and keep your purchase history.

  • Communication: We may email you about your order status or respond to your inquiries. If you’ve opted in, we also send newsletters or promotional offers by email. (You can unsubscribe at any time.) For example, many stores use customers’ emails to confirm orders and share marketing emails.

  • Site Improvement & Personalization: We analyze technical data (cookies and browsing patterns) to enhance site functionality, improve navigation, prevent fraud, and offer relevant recommendations or advertising. For instance, cookie data might be used to optimize the shopping experience or security.

  • Shopify Services: As a Shopify store, we use Shopify’s platform for hosting, payment processing, and order management. Shopify (and related services like abandoned cart recovery or fraud screening) may access certain customer data on our behalf. Whenever Shopify processes your data for these services, it does so under our instructions – we remain ultimately responsible for ensuring your privacy is protected.

In all cases, we only collect and use data for legitimate business reasons – to fulfill orders, improve our store, communicate with you, or comply with legal obligations.

 Sharing and Disclosure

Your privacy is important. We share your personal information only as necessary and never sell it to third parties. Specifically:

  • Service Providers: We share data with companies that help us run the store. For example, Shopify hosts our website and handles payments; shipping carriers (like USPS or FedEx) need your address to deliver orders; email or marketing platforms may send newsletters on our behalf. We carefully vet these partners and limit shared data to what’s needed for their service.

  • Third-Party Apps & Affiliates: If you choose to use any third-party apps or payment methods (e.g. PayPal, Stripe), those providers will receive relevant data (such as payment info) directly from you or through our integration. We make sure to disclose which third parties may receive data and for what purposes For example, common third parties include payment processors, fulfillment services, and marketing platforms.

  • Legal Compliance: We may disclose personal data if required by law or to protect our rights. This includes responding to valid legal processes (like court orders or subpoenas) or to detect/prevent fraud and security issues. In such cases, we disclose only the minimum necessary information as permitted by law.

  • Business Transfers: If Electrasphere Store is involved in a merger, sale, or acquisition, customer data may be transferred or shared with the new owners, in which case we will ensure those parties honor our Privacy Policy.

We will never share your personal data for unrelated marketing purposes without your explicit consent. In all cases, any sharing of data is done under strict confidentiality and data protection standards.

 Data Retention

We keep your personal data only as long as necessary to fulfill the purposes outlined above or as required by law Once the information is no longer needed (for example, after an order is completed and all warranty/tax obligations are met), we securely delete or anonymize it.

  • Order Records: We retain order details (like transaction and shipping records) for a limited period (often a few years) to comply with tax and accounting laws. After that, we delete or anonymize the information.

  • Account Information: If you have an account, we keep your contact and account info while the account is active. If you request account deletion or after a long period of inactivity, we remove or anonymize that data.

  • Retention Policy: We follow data-retention best practices: generally, data is kept only as long as needed for the business purpose it was collected. We regularly review our stored data, and data that is no longer necessary is safely purged or de-identified, unless we are legally obligated to retain it longer.

 Customer Rights

You have control over your personal data. Depending on your jurisdiction, applicable privacy laws grant you rights such as:

  • Access: You can request a copy of the personal data we hold about you. For example, this includes account information and order history.

  • Correction: If any information is inaccurate or incomplete (like a wrong address), you can ask us to correct it.

  • Deletion: You can ask to have your personal data deleted if it’s no longer needed for its original purpose or if you withdraw consent (except where we are legally required to keep it)  California residents enjoy a specific “right to delete” under the CCPA

  • Restriction or Objection: In certain circumstances, you can request that we limit how we use your data or object to its processing (for example, unsubscribing from marketing communications or stopping data usage for direct marketing)

  • Data Portability: You can request to receive your data in a machine-readable format, allowing you to transfer it to another service (where applicable)

To exercise these rights or learn more about them, please contact us using the information below. We will honor your request in accordance with applicable laws and may ask you to verify your identity before making changes. Note that some rights (such as deletion) may have exceptions if we are required to retain data by law.

 Security Measures

Protecting your data is a top priority. We implement a combination of technical and organizational security measures to safeguard your information. These measures include:

  • Encryption: We use industry-standard SSL/TLS encryption on our website (HTTPS) to protect data transmitted during checkout. For example, all credit card transactions are encrypted so that your payment details remain secure. Passwords are stored only in encrypted form.

  • Access Controls: Only authorized staff members (and service providers who need it) can access personal data, and only to perform their duties. We regularly review and limit this access.

  • Regular Audits: We periodically test and evaluate our security practices (such as vulnerability scans and monitoring) to guard against unauthorized access.

  • Secure Data Storage: Personal data is stored on secure servers with firewalls and other safeguards. We work with Shopify and trusted cloud providers that maintain robust security programs.

  • Training and Policies: Our team is trained in data protection practices, and we maintain internal policies to enforce data security.

While no system can be 100% secure, we strive to use commercial best practices and keep improving our defenses. Please remember that you also play a role: protect your account credentials and notify us if you suspect any unauthorized activity.

 Cookies and Tracking Technologies

Electrasphere Store uses cookies and similar tracking tools to improve your experience and analyze site usage. Cookies are small data files stored on your device. We use them for purposes such as:

  • Essential Functionality: Cookies that are required for basic site functions (like keeping items in your shopping cart as you browse)

  • Performance & Analytics: We use cookies or analytics services (e.g. Google Analytics) to understand how visitors interact with our site, so we can make it better.

  • Marketing & Advertising: If you consent, we (or trusted partners) use cookies to remember your preferences or show you personalized ads based on your interests.

You can control cookies in your browser settings or opt out of certain tracking (for example, by adjusting your browser privacy controls or using ad-blocking extensions). Note: Disabling some cookies may affect site features (like staying logged in or cart contents). For details on how we use cookies, check our Cookie Policy or the footer link on our site. As Shopify recommends, we inform you about cookies and provide ways to manage them

Age of Consent

Our services are intended for users who are at least the minimum age required by law. We do not knowingly collect personal information from children under 16 (or under 13 in the United States) without verified parental consent. If you are under the applicable age, please do not use this site or provide personal information. If we learn that we have collected information from a minor without parental consent, we will promptly delete that data. Parents or guardians who believe their child’s data has been provided to us may contact us to request deletion.

Changes to This Privacy Policy

Electrasphere Store may update this Privacy Policy from time to time (for example, if our practices change or to comply with new regulations). When we make changes, we will revise the Effective Date at the top of this page and post the updated policy on our website. We encourage you to review this page periodically. If the changes are significant, we may also notify you directly (e.g. via email or site notice). Your continued use of our services after the Effective Date means you accept the updated policy.

Contact Information

If you have any questions or requests about this Privacy Policy or our data practices, please contact us:

  • Data Controller: Electrasphere Store (operating at electrasphere.store)

  • Address: 1234 Commerce Ave, Suite 100, San Jose, CA 95112, USA (or our primary place of business)

  • Email: privacy@electrasphere.store (for privacy inquiries)

  • Phone: (123) 456-7890 (business hours)

We will strive to respond to your inquiries promptly and resolve any concerns about your privacy.

This Privacy Policy is provided in compliance with Shopify’s guidelines and applicable privacy laws, and it reflects our commitment to transparency and your privacy